Shipping policy
Shipping & Delivery
We ship to Australia, the United Kingdom, and the United States using our reliable courier partners.
Delivery times vary depending on the item, destination, and local courier handling.
🇦🇺 Australia
- Metro areas: Up to 10 business days
- Regional & remote areas: May take longer
🇺🇸 United States
- Estimated delivery time: 8-14 business days
🇬🇧 United Kingdom
Estimated delivery time: 8–14 business days
- Delivery times are estimates only and may be affected by customs clearance, courier delays, weather events, or peak demand periods.
Shipping Costs
- Free standard shipping is available on orders that meet the minimum order value shown at checkout
- Orders below the free shipping threshold will incur a standard shipping fee, displayed at checkout
- Express shipping: Where available, this option and pricing will be shown at checkout
Tracking Orders
Most orders include a tracking number, which will be emailed once your order has shipped.
Please note that tracking updates may take 1–5 business days to appear after dispatch.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer.
In most cases, orders arrive without additional fees, but we recommend checking your local import requirements before ordering.
Delays & Issues
Occasional delays can occur due to:
- Customs inspections
- Courier backlogs
- Public holidays or peak periods
If your order has not arrived within 25 business days, please contact us at info@petavestore.com and we’ll assist you promptly.
Lost or Delayed Orders
If your order is confirmed lost in transit or significantly delayed beyond the stated delivery timeframe, we will offer a replacement or refund in accordance with our resolution process.